Contact Support
About your problem
- Your library card, student ID, or other login
- Titles that are causing problems
- What you did to get the problem(s)
- Any error messages you received (copy and paste, if possible)
- URLs (links) for any error pages you received
About your device
- Make and model of your device (for example, iPhone 5c or Kindle Fire HDX)
- Operating system, if you’re on a computer (for example, Mac OS 10.7 or Windows 7)
- Web browser you’re using (for example, Internet Explorer or Chrome)
Can’t find the answers to your questions on our help page? Please email support for help:
About your problem
- Your library card, student ID, or other login
- Titles that are causing problems
- What you did to get the problem(s)
- Any error messages you received (copy and paste, if possible)
- URLs (links) for any error pages you received
About your device
- Make and model of your device (for example, iPhone 5c or Kindle Fire HDX)
- Operating system, if you’re on a computer (for example, Mac OS 10.7 or Windows 7)
- Web browser you’re using (for example, Internet Explorer or Chrome)